Terms and Conditions
Excellence & Beyond
STANDARD TERMS OF SERVICE
These Standard Terms of Service (“Terms”) apply to the services (as defined below).
References in these Terms to “us” or ”we” or “our” or “KT” refers to KILI TAXI Business (business number 496145) whose registered office is at Moshi, Kilimanjaro Tanzania. References to “you” or “your” or “the Customer” refers to the party making a Booking with us. When placing a Booking with us, you acknowledge and agree to the terms set out in these Terms.
General Terms
Definitions
Booking” means your order for Driving Services as communicated to us via our website, our app, email, in person or over the phone and accepted by us.
“Booking Services” means the taxi booking services supplied by us to you;
“Driver” means an individual driver that provides the Driving Service to you;
“Driving Service” means the services provided to you by the Driver in response to your Booking. For the avoidance of doubt, Driving Service may involve the transportation of individuals and/or couriering items for you;
“Fare” means the fee payable for the Driving Services;
and “Vehicle” means the car driven by the Driver.
“Booking Services” means the taxi booking services supplied by us to you;
“Driver” means an individual driver that provides the Driving Service to you;
“Driving Service” means the services provided to you by the Driver in response to your Booking. For the avoidance of doubt, Driving Service may involve the transportation of individuals and/or couriering items for you;
“Fare” means the fee payable for the Driving Services;
and “Vehicle” means the car driven by the Driver.
Basis Of Agreement
You acknowledge and agree that:
These Terms shall apply to all Bookings;
KT shall act as a booking agent and shall only be responsible for the provision of the Booking Services; and The contract between you and us shall be limited to the Booking Services. Your contract for the Driving Services will be directly with the Driver.
These Terms shall apply to all Bookings;
KT shall act as a booking agent and shall only be responsible for the provision of the Booking Services; and The contract between you and us shall be limited to the Booking Services. Your contract for the Driving Services will be directly with the Driver.
Booking Service
KT shall use reasonable care and skill when providing the Booking Services to you.
When providing the Booking Service, KT may provide you with an estimated travel time for your journey but this is for guidance only. It is your responsibility to allow sufficient time for the journey and you should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections and/or appointments may be missed. When placing your Booking request, you must order a suitable car size for the number of passengers and luggage. We cannot guarantee to carry excessive amounts of luggage. If you or one of your party is a passenger in a wheelchair please specify this when placing your Booking request. Please be aware that due to availability, there may be a longer wait period for a vehicle that is capable of transporting a passenger in a wheelchair.
If you would like to request a particular vehicle type and/or specific Driver for your Booking then we will try to accommodate these requests but we cannot guarantee that such requests can always be met. Where possible, we will advise you at the time of Booking if the request cannot be met.
When providing the Booking Service, KT may provide you with an estimated travel time for your journey but this is for guidance only. It is your responsibility to allow sufficient time for the journey and you should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections and/or appointments may be missed. When placing your Booking request, you must order a suitable car size for the number of passengers and luggage. We cannot guarantee to carry excessive amounts of luggage. If you or one of your party is a passenger in a wheelchair please specify this when placing your Booking request. Please be aware that due to availability, there may be a longer wait period for a vehicle that is capable of transporting a passenger in a wheelchair.
If you would like to request a particular vehicle type and/or specific Driver for your Booking then we will try to accommodate these requests but we cannot guarantee that such requests can always be met. Where possible, we will advise you at the time of Booking if the request cannot be met.
Prices & Payment
We will be responsible for collecting and you will be responsible for paying the Fare to us.
The Fare is not due to the Driver. Where you would like to pay by credit/debit card, we facilitate that via our payment system in our website.
Where we have given you a fixed Fare at the Booking stage, that fixed Fare is based on the information you provided at the time of Booking. The Driver shall provide the Driving Services for the fixed Fare provided that there are no additional drop-offs, pick-ups, route or destination changes or additional waiting time (please note that, except for airport pick-ups, we allow for a 15 minute wait time as standard) to the original Booking request. Where such changes occur after a Booking has been made, you acknowledge and agree that you will be responsible for agreeing the revised Fare directly with the Driver.
The Fare is not due to the Driver. Where you would like to pay by credit/debit card, we facilitate that via our payment system in our website.
Where we have given you a fixed Fare at the Booking stage, that fixed Fare is based on the information you provided at the time of Booking. The Driver shall provide the Driving Services for the fixed Fare provided that there are no additional drop-offs, pick-ups, route or destination changes or additional waiting time (please note that, except for airport pick-ups, we allow for a 15 minute wait time as standard) to the original Booking request. Where such changes occur after a Booking has been made, you acknowledge and agree that you will be responsible for agreeing the revised Fare directly with the Driver.
Your Conduct
You shall be responsible for the behavior of all the passengers in the Vehicle during the journey. You will be charged the applicable soiling fee of the local authority under which the Driver is licensed to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.
Eating, drinking vaping and/or smoking in the Vehicle are not permitted.
Eating, drinking vaping and/or smoking in the Vehicle are not permitted.
Airport Bookings
For Airport transfer, you must provide us with the full details of your flight at the time of Booking. Unless agreed otherwise with you, our policy is to enter the terminal 15 minutes before your flight arrival time. The Driver will charge for waiting at standard rates if you are not present 120 minutes after your Driver has entered the terminal.
Cancellations
If you cancel at least 24 hours prior to your pick up, you will be refunded in full less transaction charges. If you cancel less than 12 hours before your pick up time, no refund will be made. If your booking is made less than 2 hours before your pick up time, the cancellation Policy will automatically apply to your booking and your booking will be non-refundable. Changing your booking or cancelling optional extras is not be possible less than 2 hours before your scheduled pick up time.
Cancelations can only be done by emailing us on: info@kilitaxi.com or kilitaxi24@gmail.com
Cancelations can only be done by emailing us on: info@kilitaxi.com or kilitaxi24@gmail.com
Liability
If our ability to provide Booking Services to you is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
Our liability shall be limited to loss or damage resulting from the Booking Services only. We shall have no liability in respect of any losses you suffer as a result of the Driving Services and you agree and confirm that such losses must be claimed against the Driver. If you have any complaint, concern or issue with the Driving Services then please contact us and we will endeavour to assist you with resolving these issues with the Driver.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Booking process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
Our liability shall be limited to loss or damage resulting from the Booking Services only. We shall have no liability in respect of any losses you suffer as a result of the Driving Services and you agree and confirm that such losses must be claimed against the Driver. If you have any complaint, concern or issue with the Driving Services then please contact us and we will endeavour to assist you with resolving these issues with the Driver.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the Booking process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
Your Personal Information
We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website.
Miscellaneous
KT may change these Terms at any time by posting changes online. Please review these Terms regularly to ensure that you are aware of any changes. The Terms set out on our website at the time of your Booking shall apply to the Booking Services.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect These terms are governed by Tanzania government laws and you can bring legal proceedings in respect of the services in Tanzania courts.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect These terms are governed by Tanzania government laws and you can bring legal proceedings in respect of the services in Tanzania courts.
