Frequently Asked Questions

• Once your transfer has been successfully booked, you will receive a confirmation email containing a copy of your details as your transfer voucher.
• You may also like to confirm by sending an email to our customer center:Kilitaxi24@gmail.com
• • For a successful booking, all passengers must provide a valid email address, mobile phone number and correct flight details.

• The price of a single trip includes a one-way journey for the route booked.
• A return trip includes both the arrival and departure journeys for the route booked.
• Our transfers are priced per vehicle.
• The price includes all government taxes.

• You can cancel your booking by writing to us an email on info@kilitaxi.com
• Please note that bookings can only be cancelled or changed up to 24 hour before to your scheduled pick up time.
• You will be responsible for any increase in price if the new journey involves further
• distance or time, a different vehicle type, resort, number of passengers etc.

• The driver will be waiting for you at the airport with a placard bearing your name.
• Please check well as usually there are many drivers and you may miss your name.

• If you are travelling with infants and children please let us know before though the email: info@kilitaxi.com or kilitaxi24@gmail.com
• Baby seats are procured differently.

You can only travel with up to the amount of people specified for your transfer in the booking.

The max passengers is clearly outlined at time of booking. There will be no exceptions to this and if you arrive with more passages our driver will have the right to refuse transport

• If you cancel at least 48 hours prior to your pick up, you will be refunded in full less transaction charges.
• If you cancel less than 24 hours before your pick up time, no refund will be made.
• If your booking is made less than 24 hours before your pick up time, the cancellation policy will automatically apply to your booking and your booking will be non-refundable.
• Changing your booking or cancelling optional extras is not be possible less than 24 hours before your scheduled pick up time.
• Cancelations can only be done by emailing us on: info@kilitaxi.com or kilitaxi24@gmail.com

• Our transport provider will be tracking the flight information, please make sure that you provide the correct flight number to your booking. If you know you will be delayed please contact the local office on email quoting the voucher number to ensure they can adjust your pick up time accordingly.
• If you are severely delayed you may need to make alternative arrangements. We will not be held liable for any costs incurred as a result of flight delays and we would advise you to contact your travel insurance provider for further information on reimbursement.

• If your flight is cancelled and you are unable to use your transfer please contact us 48hours before the origin pick up time.
• If you are not traveling until a later date you will be required to book a new transfer for your new arrival time by witting us an email.
• We will not be held liable for any costs incurred as a result of flight cancelations and would advise you to contact your travel insurance provider for further information on reimbursement. Cancelling your transfer can only be done via writing an email to us.
• If you notify us 24 hours before after flight cancellations, we will organize your pick up afresh with the same costs if your details of destinations do not change.

We will take full payment of your transfer at time of booking.

We will use the flight number to track the flight information and review any flight delays.
It is extremely important to provide the correct flight number to the booking. Failure to provide the correct flight number may result in you missing your transfer as a result of a delayed flight. No refunds can be given in this case.

• If you have just made your booking, please allow some time to receive your transfer voucher via e-mail. Sometimes we might have sent it to your email but it went to your JUNK/SPAM email.
• If you complete your transfer and you still do not have it, please contact us on: info@kilitaxi.com or kilitaxi24@gmail.com

Unfortunately we are unable to provide any refund for missed flights. We would recommend that you contact your travel insurance provider for assistance or details on possible reimbursement. If you require a new transfer booking, please create a new booking on our website. www.kilitaxi.com

• If your driver doesn’t turn up it is important that you call us on the numbers in your transfer voucher to speak with our office representative directly.
• If you have to take alternative transport due to the our driver not turning up at the agreed time and would like to claim for a refund please submit a case via email on: info@kilitaxi.com
  Please note, no refunds can be considered if incorrect information was provided at time of booking. A valid receipt for additional costs incurred must be provided before a refund of any additional costs can be considered.

Please write to us on info@kilitaxi.com for any query.